Customer Helpdesk - KS Audio Group

Click on the category to browse FAQs.

Delivery Questions (3)

Questions about delivery and shipping.

How long does it take for the goods to ship?

My order hasn't arrived yet, how long should I wait for delivery?

Why is the delivery company trying to charge me VAT again when I already paid it at checkout?
Repairs, Returns & Refunds (2)

Questions about returning products for replacement or repairs and refunds.

Do you provide pre-paid shipping labels for returns?

My item has developed a fault. What information do I need to supply when reaching out?

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